Luxury toilet trailers only
Call-out cover
If something goes wrong with your luxury toilet trailer during the hire, one call gets it sorted. We help over the phone first, and if it needs a plumber, we send one, with the visit included.
6am to 10pm, 7 days a week. We answer or call back within 30 minutes.
How it works
- 1
You call us
Ring 01635 745095 and tell us what is happening. We answer or call you back within 30 minutes, 6am to 10pm, 7 days a week.
- 2
We try to fix it over the phone
An experienced operator talks you through it. Many problems can be sorted over the phone, without anyone needing to visit.
- 3
A plumber, if it needs one
If it cannot be fixed over the phone, we call in our plumbing service. Their plumber will try to sort it remotely first, and if need be goes to site to fix it, for example to replace a pump.
What is included
- Priority phone help, 6am to 10pm, 7 days, for the whole hire.
- An answer or call-back within 30 minutes.
- A plumber to site if it cannot be fixed over the phone, with the visit, labour and parts included for a normal fault (a replacement pump, for example).
Price: 10% of the trailer hire, £25 minimum, plus VAT. It is its own line on your quote.
What is not covered
These are charged at cost:
- Faults caused by damage, misuse or vandalism.
- Blockages caused by things that should not be flushed, such as wipes, nappies or sanitary products.
- Problems with the site's own water or power supply, for example the venue's tap or socket.
- Calls outside 6am to 10pm, which are picked up first thing the next morning.
Questions
Which toilets is call-out cover for?
Our luxury toilet trailers only: the 2+1 Solar, 2+1 Mains and 3+3. Portable toilets, accessible toilets, urinals and welfare units do not need it, because help is already included in their hire.
How much does it cost?
10% of the trailer hire, with a £25 minimum, plus VAT. It is its own line on your quote, so you can see exactly what you are paying.
What hours does it cover?
From 6am to 10pm, 7 days a week, for the whole of your hire. We answer or call you back within 30 minutes. Calls outside those hours are picked up first thing the next morning.
Is the plumber's visit extra?
No. If the fault cannot be fixed over the phone, the plumber's visit, labour and parts (a replacement pump, for example) are included for a normal fault. We cannot promise an exact arrival time for a site visit, but we will keep you updated.
Call-out cover forms part of your hire under our terms and conditions.