Terms and Conditions of Hire

PremierPlus Event Hire

DRAFT FOR REVIEW. This document is a starting point modelled on common UK industry practice and the HAE EHA model conditions framework. It has not been settled by a solicitor and must be reviewed by a qualified legal adviser before publication or contractual use.

These terms and conditions (the "Conditions") govern all contracts for the hire of equipment and the supply of associated services by PremierPlus Event Hire ("the Company", "we", "us" or "our") to the customer ("the Hirer", "you" or "your"). By placing an order, signing a hire note or accepting delivery of the Equipment, the Hirer is deemed to have read, understood and accepted these Conditions in full. No variation of these Conditions shall be binding unless agreed in writing by an authorised representative of the Company.

1. Definitions

1.1 "Company" means Premier Plus Hire Ltd, a company incorporated in England and Wales with company number 12524360, whose registered office is at 5 Crossborough Gardens, Basingstoke, England, RG21 4LB, trading as PremierPlus Event Hire and operating the websites premierplus-toilet-hire.co.uk and premierplus-events.co.uk.

1.2 "Hirer" means the person, firm or company hiring the Equipment from the Company, and includes their employees, agents and sub-contractors.

1.3 "Equipment" means the portable toilets, welfare units, toilet trailers, urinals, hand wash stations, fencing and any other items, including all fixtures, fittings, ancillary equipment and consumables, hired by the Company to the Hirer.

1.4 "Site" means the location to which the Equipment is delivered as notified by the Hirer.

1.5 "Hire Period" means the period commencing on the date the Equipment is delivered to the Site (or made available for collection) and ending on the date the Equipment is collected by the Company (or returned by the Hirer).

1.6 "Hire Charges" means the charges payable by the Hirer for the hire of the Equipment as set out in the Company's quotation or invoice.

1.7 "Working Day" means any day other than a Saturday, Sunday or English public holiday.

1.8 "Order" means the Hirer's order for the hire of Equipment from the Company.

1.9 "Contract" means the contract between the Company and the Hirer for the hire of Equipment incorporating these Conditions.

1.10 "Consumer" has the meaning given in section 2(3) of the Consumer Rights Act 2015.

2. Quotations and Orders

2.1 A quotation given by the Company is an invitation to treat only and does not constitute an offer. Quotations are valid for the period stated on the quotation or, if none is stated, for 30 days from the date of issue, and may be withdrawn at any time before acceptance.

2.2 The Order constitutes an offer by the Hirer to hire the Equipment in accordance with these Conditions. No Order shall be deemed accepted until the Company issues a written confirmation of the Order or delivers the Equipment to Site, whichever is the earlier, at which point the Contract shall come into existence.

2.3 All quotations are subject to availability of the Equipment at the date of delivery.

2.4 The Company reserves the right to make changes to the specification of the Equipment or to supply suitable alternative equipment, provided that such alternative is reasonably equivalent for the Hirer's stated purpose.

2.5 It is not intended that any Contract with a Consumer will be subject to the Consumer Credit Act 1974. Where the Hirer is a Consumer, the Hire Period shall not exceed three (3) months.

3. Hire Period and Termination

3.1 The Hire Period commences on the date the Equipment is delivered to the Site and continues until the Equipment is collected by the Company. The Hire Period is a minimum of one (1) week unless otherwise agreed in writing.

3.2 Either party may terminate the Hire Period by notifying the other in writing or by telephone no later than 16:00 on a Working Day. In such circumstances the Hire Period shall be deemed to terminate at the end of that day, save that the Hirer shall remain responsible for the Equipment until collection has been completed.

3.3 Construction Hires: unless otherwise agreed in writing, construction Equipment is placed on a four (4) weekly recurring billing cycle. The Hirer remains liable for further four-weekly charges until the Hirer has formally off-hired the Equipment and the Company has collected it.

3.4 The Company may terminate the Contract immediately by notice in writing if the Hirer (a) fails to pay any sum due, (b) commits a material breach of these Conditions, (c) becomes insolvent, enters administration, or has a receiver appointed, or (d) misuses or damages the Equipment.

4. Payment

4.1 All prices quoted are exclusive of VAT, which shall be charged at the prevailing rate. Time of payment of the Hire Charges and VAT shall be of the essence of the Contract.

4.2 Unless agreed in writing, payment is required in full in cleared funds before delivery for events, weddings, parties, festivals and short-term hires.

4.3 For account customers who have been granted credit in writing, invoices are payable in full within the period stated on the invoice. The Company reserves the right to refuse, withdraw or vary credit terms at any time.

4.4 Payment shall not be deemed to have been made until the Company has received cash or cleared funds for the full amount due.

4.5 If any sum is not paid by its due date, the Company may, without prejudice to any other right or remedy, (a) charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, accruing daily and compounded monthly, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, (b) charge a late payment administration fee of £50 plus VAT per invoice, and (c) suspend further deliveries or services, or recover the Equipment, where payment is overdue by seven (7) days or more.

4.6 All invoice queries must be notified to the Company in writing within twenty-one (21) days of the invoice date, failing which the invoice shall be deemed accepted.

4.7 The Hirer shall not be entitled to set off, deduct or withhold any sums due to the Company.

5. Delivery, Site Conditions and Access

5.1 Any delivery dates or times quoted are estimates only. Time for delivery is not of the essence and the Company shall not be liable for any delay in delivery howsoever caused.

5.2 The Hirer warrants that the Site is level, solid and suitable for the safe siting of the Equipment and that there is suitable access for the Equipment and the Company's delivery vehicles, free from obstructions including but not limited to trees, hedges, walls, fences, low bridges, overhead wires and cables.

5.3 The Hirer shall be solely responsible for any damage caused to the surface, cultivation, drives, lawns, buried pipes, underground services or other concealed installations of the Site arising from delivery, siting, servicing or collection of the Equipment.

5.4 The Company reserves the right to charge for any damage caused to its vehicles or Equipment due to unsuitable site conditions or access.

5.5 Delivery waiting time is included up to fifteen (15) minutes for portable toilet units and thirty (30) minutes for luxury toilet trailers. Thereafter the Company reserves the right to charge waiting time at £75 plus VAT per hour or any part thereof.

5.6 If on arrival the Site is not ready, access is obstructed, or the Hirer is not available to direct positioning, the Company may abort the delivery and an aborted delivery charge equal to the full delivery cost shall be payable. A repeat delivery shall be chargeable.

5.7 The Hirer shall inspect the Equipment on delivery and record any damage or defect on the delivery note. The Hirer shall notify the Company in writing of any alleged damage or defect within forty-eight (48) hours of delivery. Failing such notification, the Equipment shall be conclusively deemed to have been delivered free from any damage or defect that would have been apparent on reasonable examination.

5.8 The Hirer shall ensure the Equipment is available for collection on the agreed off-hire date and that access for collection is no more restricted than at delivery. If collection cannot be completed for reasons attributable to the Hirer, further hire charges shall accrue until collection is achieved and an aborted collection charge shall be payable.

6. Servicing

6.1 Where the Equipment is hired on a serviced basis, the Company will service the Equipment at the agreed frequency, typically weekly for construction units. Servicing includes emptying of the waste holding tank, replenishment of fresh water and chemicals, restocking of toilet paper and soap, and internal cleaning.

6.2 Event hire is supplied on a non-serviced basis unless additional servicing is purchased. Additional servicing or pump-outs are chargeable at the Company's prevailing rate, currently £75 plus VAT per visit.

6.3 The Hirer shall provide clear and unobstructed access for the Company's service vehicle. If access is not possible within fifteen (15) minutes of arrival the service shall be aborted and rescheduled to the next service interval. An additional service may be arranged for an additional charge.

6.4 All effluent collected by the Company shall be disposed of at a licensed facility in accordance with the Environmental Protection Act 1990 and associated regulations.

7. Use of Equipment

7.1 The Equipment shall be used only for its intended purpose and in accordance with any instructions provided by the Company.

7.2 The Equipment shall not be used for dishwashing, laundry, bathing, the disposal of foreign objects, or for emptying other chemical toilets. The Company reserves the right to remove any Equipment found to be misused.

7.3 The Hirer shall not sub-let, re-hire, lend, sell, charge, pledge, dispose of or otherwise part with possession of the Equipment without the prior written consent of the Company.

7.4 The Equipment shall not be moved from the Site or repositioned to another location without the prior written consent of the Company.

7.5 The Hirer is responsible for ensuring the Equipment is properly secured on Site to prevent it from being blown over, pushed over, vandalised or otherwise damaged. Where Equipment is blown or pushed over, a charge for righting, cleaning and any required replacement shall be payable.

7.6 The Hirer shall obtain and maintain at its own cost all permissions, consents, licences and approvals required for the siting and use of the Equipment under any statute, regulation or byelaw.

8. Risk, Damage and Loss

8.1 Risk in the Equipment passes to the Hirer on delivery to the Site and remains with the Hirer until collection has been completed by the Company.

8.2 The Hirer shall be responsible for and shall indemnify the Company against any loss, damage, theft or destruction of the Equipment during the Hire Period and any extension thereof, howsoever caused, save to the extent caused by the Company's negligence.

8.3 Where Equipment is lost, stolen or damaged beyond economic repair, or cannot be recovered, the Hirer shall pay the Company's current replacement value for the Equipment, with due allowance for fair wear and tear. Hire charges shall continue to accrue until such payment is made in full.

8.4 In the event of any accident, theft, vandalism or damage involving the Equipment, the Hirer shall notify the Company in writing within twenty-four (24) hours.

8.5 The Hirer shall indemnify the Company against any expense, liability, loss, claim, demand or proceedings whatsoever, including in respect of any death, personal injury, damage to or loss of property, arising out of the delivery, use, non-use, repossession, servicing, collection or return of the Equipment, save to the extent attributable to the Company's negligence.

9. Insurance

9.1 From the time of delivery until collection, the Equipment is at the sole risk of the Hirer. It is the Hirer's responsibility to insure the Equipment against all risks, including theft, malicious damage, accidental damage and public liability, for its full replacement value.

9.2 The Hirer shall on request provide evidence of such insurance to the Company.

10. Cancellation

10.1 The Hirer may cancel an Order by written notice to the Company. Cancellation charges shall apply as follows:

More than twenty-one (21) days before the agreed delivery date: no charge
Between twenty-one (21) and fourteen (14) days before delivery: 25% of the total Hire Charges
Between fourteen (14) and seven (7) days before delivery: 50% of the total Hire Charges
Less than seven (7) days before delivery, or after the Equipment has been loaded for delivery: 100% of the total Hire Charges

10.2 Consumer rights: where the Hirer is a Consumer and the Contract is concluded at a distance or off-premises, the Hirer has the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within fourteen (14) days of its conclusion without giving a reason. This right is lost once performance of the service has begun with the Consumer's express consent and acknowledgement that the right to cancel will be lost.

11. Frost Protection

11.1 For hot wash units, mains-connected toilets, welfare units and toilet trailers, the Hirer shall (a) keep the unit connected to the electricity supply at all times, (b) keep the unit switched on, and (c) insulate exposed pipework as advised by the Company. Damage caused by frost as a result of non-compliance with these provisions shall be chargeable to the Hirer at the cost of repair or replacement.

12. Health, Safety and Environmental

12.1 The Company shall comply with all applicable health, safety and environmental legislation, including the Health and Safety at Work etc. Act 1974 and the Environmental Protection Act 1990.

12.2 The Hirer shall co-operate with the Company in the discharge of the Company's duties under such legislation, including providing safe access to the Site, appropriate traffic management, and accurate information about Site hazards.

12.3 The Hirer shall comply with all applicable health and safety, planning and licensing requirements in connection with the siting and use of the Equipment.

12.4 The Company shall advise the Hirer on the recommended number of units required for the Hirer's stated purpose. Such advice is provided in good faith based on industry guidance (including BS6465-1:2006) and the information supplied by the Hirer, and final responsibility for compliance rests with the Hirer.

13. Driver Conduct

13.1 The Company's drivers and service operatives are entitled to be treated with courtesy and respect. If a driver or operative receives abuse, threats or aggressive behaviour from the Hirer, the Hirer's employees, agents, sub-contractors or any person on the Site (whether in person, in writing, by telephone or by electronic means), the Company reserves the right to (a) refuse delivery, servicing or collection, (b) recover the Equipment and terminate the Contract, and (c) levy a charge equal to the cost of the failed delivery, service or collection.

14. Limitation of Liability

14.1 Nothing in these Conditions shall limit or exclude the Company's liability for (a) death or personal injury caused by its negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot lawfully be limited or excluded under English law.

14.2 Subject to clause 14.1, the Company shall not be liable to the Hirer, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, for any (a) loss of profit, (b) loss of business, (c) loss of revenue, (d) loss of goodwill or reputation, (e) loss of anticipated savings, (f) loss of data, or (g) indirect, special or consequential loss.

14.3 Subject to clauses 14.1 and 14.2, the Company's total aggregate liability arising under or in connection with the Contract shall not exceed the total Hire Charges paid by the Hirer under that Contract.

14.4 Where the Hirer is a Consumer, nothing in these Conditions affects the Consumer's statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

15. Data Protection

15.1 The Company processes personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Details of how the Company collects, uses and stores personal data are set out in its Privacy Notice, available on its website.

16. Force Majeure

16.1 The Company shall not be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, severe weather, flood, fire, war, civil unrest, terrorism, epidemic, pandemic, government action, industrial dispute, traffic congestion, road closures, accidents, breakdown of vehicles, or failure of utilities or third-party suppliers.

16.2 If a force majeure event continues for more than thirty (30) days, either party may terminate the Contract by written notice, in which case the Hirer shall pay for any services already provided up to the date of termination.

17. General

17.1 Notices: any notice given under the Contract shall be in writing and sent by email to the addresses notified by the parties from time to time, or by pre-paid first-class post to the registered office or last known address of the recipient.

17.2 Assignment: the Hirer shall not assign, transfer or sub-contract any of its rights or obligations under the Contract without the prior written consent of the Company.

17.3 Severability: if any provision of these Conditions is found to be invalid, unlawful or unenforceable, the remainder of these Conditions shall continue in full force and effect.

17.4 No waiver: a failure or delay by the Company in enforcing any provision of these Conditions shall not be construed as a waiver of that or any other provision.

17.5 Entire agreement: the Contract constitutes the entire agreement between the parties and supersedes all prior agreements, representations and understandings, whether written or oral.

17.6 Third party rights: a person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

17.7 Variation: no variation of these Conditions shall be effective unless it is in writing and signed by an authorised representative of the Company.

18. Governing Law and Jurisdiction

18.1 These Conditions and the Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.

18.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, save that where the Hirer is a Consumer this provision is without prejudice to the Consumer's right to bring proceedings in the courts of the Consumer's place of residence within the United Kingdom.

Premier Plus Hire Ltd, trading as PremierPlus Event Hire. Company number 12524360 (England and Wales). Registered office: 5 Crossborough Gardens, Basingstoke, England, RG21 4LB.

Last updated: 11 May 2026 - draft pending legal review.